Shipping and Order Policy | Compostable.ca

Free shipping

We are happy to offer free shipping on all orders of $250 or more for the following provinces: Quebec, Ontario, New Brunswick, Manitoba, Saskatchewan and Alberta. For British Columbia, Newfoundland and Labrador, Nova Scotia, Prince Edward Island and the territories, the minimum order amount to qualify for free shipping is $500.

In-hand date

We ships from several warehouses across Canada, with most products located in Eastern or Central Canada. If you need your order by a specific date, please leave a note in your order with the date specified. For orders needed within 5 business days, please choose an Express Shipping option.

Dispatch policy

Shipping charges apply to all orders. Orders received before 12:00 p.m. are generally processed and dispatched the same day, subject to stock availability. Orders received after this time are generally processed and shipped the next business day. In the event that one or more of the products are not available, we will contact you to inform you of the expected delivery time.

Returns policy

Returns are accepted within 30 days of delivery with a restocking fee of 20% (of the returned item) and all associated shipping costs. If the productive is defective all fees are waived.

Bike Shipping

For the moment, we only offer bicycle delivery in the Greater Montreal region. We plan to extend this offer to other major Canadian cities in the near future. Although the bike shipping option may appear to you during checkout, only the areas shown on the map below are served.

Availability and pricing policy

All prices presented in this document are in Canadian dollars. Applicable taxes are not included in the prices shown and will be charged additionally, in territories where required by law. Prices are subject to change or supply may be interrupted, without notice, subject to availability, cost fluctuations imposed by manufacturers or prevailing exchange rates. In the event of a discrepancy between this document and the website, the prices presented on the latter prevail. We do not guarantee the supply of the products contained in this document. In the event that a supplier discontinues the supply of one or more products or transportation delays occur, we will attempt to find alternative products of similar quality, but cannot guarantee success. We cannot be held responsible for any loss whatsoever following an interruption of supply or a variation in price.

Warranty Policy

All our products are protected by a manufacturer's warranty. Neither we nor the manufacturers can be held responsible for labor charges and losses for damages that may have been caused, nor for return costs after the time limit prescribed in the returns policy. Liability is limited to goods which have been the subject of a transaction between us and the customer. If a product is returned following a warranty claim and no defect is found, the customer will be responsible for freight and labor charges incurred by us and/or the manufacturer for test this product. product. In addition, these products will be returned to the customer, transport at their expense.